Refund policy

REFUND & RETURN POLICY

This policy applies to orders placed directly on the janskakitchen website. If you purchased a Janska product through an authorized retailer/marketplace, their return policy applies.

As part of our return policy, Janska requires certain steps to be followed for smooth processing. We believe in ensuring your satisfaction while safeguarding both you, our valued customer, and Janska during the return process.

1) Spare Parts – 30-Day Returns
Spare parts may be returned within 30 days of delivery, provided they are unused, uninstalled, in their original condition, and returned with the original packaging where applicable.

For non-defective returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Defective, damaged, or incorrectly supplied spare parts should be reported to JANSKA Customer Service so that we can provide the appropriate resolution.

2) Large Appliances (Freight/LTL Items) - Final Sale

Due to the size and nature of large products shipped via LTL (freight delivery), all Janska Appliances are final sale and are not eligible for return or refund. This includes gas ranges, dual-fuel ranges, range hoods, dishwashers, refrigerators, and other appliance products.

Exception (limited): If an incorrect large appliance has been sent, or the large appliance arrives damaged or has a verified manufacturing defect covered under warranty, Janska will work with you through the Damage & Warranty Claims process below. Any replacement/return is only available if approved in writing by Janska.

3) Return Authorization Required (RA)

All returns must be approved first.

  • Email concierge@janskakitchen.com to request a return.
  • If approved, we will issue an RA (Return Authorization) and instructions.
  • Returns sent without an RA will not be accepted, and a credit will not be issued.
  • Once an RA is issued, the item must be shipped back within 15 business days.

4) Non-Returnable Reasons

Unless otherwise specified, returns will not be accepted for reasons including, but not limited to:

  • Change of mind
  • Item no longer wanted
  • Purchased in error
  • Incorrect fit or preference

These restrictions do not apply to eligible spare parts returned under Section 1, provided the spare parts meet the applicable return conditions.

5) Return Condition Requirements

Approved returns must be received by Janska:

  • In new/impeccable/unused condition
  • In original, undamaged packaging
  • With all original contents (parts, manuals, accessories, inserts, etc.)

If packaging is missing/damaged or items are missing/used, Janska may:

  • Deduct the value of missing/damaged components, and/or
  • Refuse the return and deny the refund

6) Damages & Issues (Shipping Damage / Missing Parts)

Before shipping, every product from Janska undergoes individual inspection to ensure they leave our facilities in pristine condition.

Please inspect your order promptly upon delivery.

Freight/LTL Deliveries (Large Appliances):

  • Inspect at delivery before signing. Ensure the product name/model/color is as ordered.
  • If your item arrives damaged, visible damage must be reported at the time of delivery and noted on the freight carrier’s delivery receipt, even if slightly damaged.
  • If the shipment is significantly damaged, you may refuse delivery and notify us immediately.

Visible Shipping Damage:

  • Must be reported within 48 hours of delivery in order to be eligible for a full refund of the unit value. Otherwise, 100% of the value will be charged, and may result in additional shipping fees for returns, reships, and exchanges.
  • Email concierge@janskakitchen.com with:
    • Order number
    • At least 3 clear photos/videos of the damage (multiple angles)
    • Photos of the packaging and shipping label (if applicable)
    • Please note that box damage is not considered final, and the box must be opened to reveal clear evidence of product damage. Additional photographs or videos may be requested for replacement processing.

Concealed Damage (box appears undamaged):

  • Must be reported within 30 days of delivery
  • At least 3 clear photos/videos are required for claim review. Additional photographs or videos may be requested for replacement processing.
  • Returns, reship, and exchanges for concealed damage can be facilitated within 30 days following the date of delivery, but shipping fees will apply in accordance with our pricing and carrier guidelines.

Installation & Usage Considerations

  • Before installing your unit, please conduct a functionality test by plugging it in and ensuring it works correctly, if applicable.
  •       If the unit does not function, please contact our customer support immediately via email concierge@janskakitchen.com.
  •         Please be aware that Janska does not accept exchanges or returns for damaged products once they have been fully installed or used.

Missing Parts:

  • Must be reported within 30 days of delivery.

Partial Damage

  •         Requests for parts replacement due to partial damage from shipping will be processed free of charge until 30 days following the date of delivery for select component.
  •       For reports made more than 30 days after delivery, the necessary parts will need to be purchased.

Claims reported outside these time windows may be subject to denial.

7) Warranty / Manufacturing Defects

If you believe your item has a manufacturing defect:

  • Contact concierge@janskakitchen.com to open a warranty case.
  • For Large Appliances, issues must be diagnosed and confirmed by a licensed service provider approved by Janska before any replacement or major remedy is authorized.
  • Remedies may include parts support, repair, refund, or replacement where applicable.

8) Cancellations and Order Changes

If you need to cancel or change an order, contact us immediately at concierge@janskakitchen.com.

  • Requests are not guaranteed once an order is in processing or shipped
  • If cancellation is not possible, the order will be handled under this policy (Large Appliances remain final sale).

9) Exchanges

We generally do not offer standard exchanges. If your item arrives damaged or defective, we will evaluate the case and provide an appropriate remedy if approved.

10) Return Shipping & Fees

  • For approved returns not related to verified damage/defect, customers are responsible for return shipping costs.

For approved warranty returns, responsibility for return transportation and handling costs will be communicated in writing as part of the approved claim resolution.

Original shipping charges are non-refundable for non-defective returns. For verified defects, shipping damage, incorrect items, or approved warranty claims, any applicable shipping reimbursement or responsibility will be determined as part of the approved resolution.       

·        Additional shipping charges apply for expedited shipping, and oversized items. These additional shipping charges, such as taxes, duties, and fees are the responsibility of the purchaser.

·        Refunds will not be issued for any costs incurred by the consumer related to delivery extras, installation, handling, or additional services.

Freight/LTL handling costs (if any return is approved) may be the customer’s responsibility unless Janska states otherwise in writing.

11) Refunds (If Approved)

Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds are issued to your original payment method, minus any applicable shipping/fees/restocking deductions. Processing time depends on your bank/payment provider.

12) Non-Returnable Items

  • Large Appliances (Freight/LTL items) - Final sale
  • Installed or used items
  • Special-order items
  • Altered items
  • Items returned without an RA

13) Contact

Email: concierge@janskakitchen.com